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With over a decade of experience in delivering small-scale and large-scale solutions, we deliver clear and measurable value to your bottom line.

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Adaptiv Integration

Data & Analytics

Trusted by some of Australasia's biggest companies

No matter your industry or business role, Adaptiv gives your team the tools—and time—to get your best work done.

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We use leading technologies to minimise risk

We know that it’s important that you can count on us and what we deliver, so we use the latest industry-leading cloud technologies and platforms for everything we do. Naturally, our team is fully trained and certified.

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  • Build new integrated solutions in the cloud that leverage resources on-premises and cross-cloud.

  • Unite everything in your digital ecosystem so you can achieve better business outcomes, faster.

  • MuleSoft’s Anypoint Platform is the world’s leading integration platform for SOA, SaaS, and APIs.

  • Define, document, discover, and stream events across cloud, on-premises and IoT environments.

  • Harness the power of data to drive innovation and growth.

  • Leveraging GCP's advanced capabilities, we deliver scalable, cloud-based solutions.

  • Robust workflow and rule automation solutions for streamlined business processes.

  • Tailored cloud solutions that scale, innovate, and accelerate your business growth.

See how our customers turn insights into action

Adaptiv empowers Australasia’s top organisations to see and understand their data—inspiring breakthroughs and driving impact.

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Featured Case Studies

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Toyota Financial Services Deploys Boomi to Underpin Growth and Customer Experience

Business Goals

Toyota Financial Services New Zealand (TFS) is a premier automotive finance company operating since 1989. It is also a multi-brand organization, with Toyota Fleet Management, Mazda Finance, car sharing service Cityhop, and the recently acquired Ezi Car Rentals under its bonnet.

TFS is driving towards becoming data-led, ensuring it can scale customer service as the organization grows. Doug Matthews, information technology application manager at TFS, said the company set out to digitally “open up” the business to make sense of hundreds of terabytes of data – about customers, employees, products, and operations – stored across multiple systems used by its brands. This would grant TFS a centralized and 360-degree view of its business and stakeholders, and ultimately boost decision-making to offer additional services to customers as their needs arise.

Technology Challenges

TFS’ former integration architecture comprised multitudes of direct API-to-API integrations. These proved untenable as the business expanded and needed to connect and maintain its diverse pool of technology systems and orchestrate data. This resulted in information silos, making it tough for TFS to understand its customers – from website enquiries to product purchases or customer support tickets – and imposed a barrier between brands with customer profiles isolated. TFS’ IT team was also slowed by building complex integrations, which were time-consuming to identify and resolve, preventing it from making line of business technology improvements the organization needed, such as customer portal modernization or security advancements.

How Boomi Helped

New Zealand solutions provider Adaptiv helped Toyota Finance implement the Boomi Enterprise Platform to connect core systems and centralize data, weaving together its portfolio of brands with highly repeatable integration patterns.

Boomi’s integration platform as a service (iPaaS) allowed Adaptiv to connect TFS’ customer relationship management (CRM), Alfa asset finance system, Miles and Ridecell fleet management systems, SAP enterprise resource planning (ERP), and Cars Plus registration telemetry system, alongside additional on-premises and cloud-based operational systems.

Adaptiv also uses Boomi DataHub to create a secure, single repository of customer and fleet information. With its Fleet and Finance system data ingested, the company can maintain “golden records” once all data is migrated and mastered.

“We’ve helped TFS automate processes they used to have to do manually, which means the applications team can focus on moving the needle with time-back for more strategic work.” – Philip Durrant, Principal Consultant at Adaptiv

Results & Business Outcomes

Toyota Fleet Management customers now have real-time access to their data through the Miles fleet management portal. This has drastically improved staff productivity, and significantly lowered customer service tickets with users able to amend their own customer profiles.

Once all its data is synchronized by DataHub, the business will be able to further reduce administrative duties by providing its contact center agents with a consolidated view of each customer. Having this single source of truth will also remove personalization barriers between branded-customer profiles. For example, a Cityhop customer will soon be recognized in Toyota Finance’s Fleet Management-arm, allowing sales teams to offer additional services, subject to customers’ habits.

By eliminating data siloes and creating a secure framework, the Boomi platform is also helping Toyota Finance build an open data environment, ready to introduce new systems and data, and merge with the broader group as the company continues to expand.

“We will never go back to direct API-to-API integrations – that was like dealing with a tangled phoneline of connectivity. With Boomi and Adaptiv, we’ve consolidated communications, creating a whole new world of customer understanding through data.” – Doug Matthews, Information Technology Application Manager at Toyota Finance

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Tell us your unique requirements and find out how we can bring meaningful change to your organisation.

  • Christian Kelbrick Director of Sales – Data and Integration Tel (+64) 27 800 6806

See how our customers turn insights into action

Adaptiv empowers Australia's top organisations to see and understand their data—inspiring breakthroughs and driving impact.

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