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Ryman Healthcare enhances user management and efficiency with BizTalk solution

Client Overview

Ryman Healthcare Limited is a leading provider of retirement village and aged care services in New Zealand. Listed on the New Zealand Stock Exchange and one of the largest companies on the NZX 50 Index, Ryman operates retirement villages across New Zealand and Australia. With a commitment to delivering excellent care, Ryman continues to innovate and modernise its operations to support residents and staff across its villages.

The Challenge

As part of its broader digital transformation efforts, Ryman Healthcare aimed to streamline its user management process and reduce manual tasks. The existing Active Directory (AD) provisioning process for new users was inefficient and inconsistent, leading to operational delays and issues with data integrity. This inefficiency affected Ryman’s goal of moving towards a paperless environment and hindered their ability to fully leverage technology to improve processes. There was a need for a more effective, automated system to ensure that user information remained accurate and up to date across all systems, improving overall operational efficiency.

The Solution

Adaptiv worked with Ryman Healthcare to implement a streamlined and automated solution using BizTalk. The solution was designed to align with Ryman’s goal of going paperless across all its retirement villages. By leveraging technology to improve efficiency, the new solution enabled seamless updates to personal information, such as phone numbers, from any system of the user’s choice.

Additionally, the solution supported Ryman’s Joiners, Movers, and Leavers (JML) process, allowing the organisation to manage employee transitions more effectively. This ensured that staff details, including roster information, were consistently updated and easily maintained, reducing administrative workloads and improving data accuracy across all platforms.

Business Outcomes

As a result of the collaboration with Adaptiv, Ryman Healthcare successfully enhanced its user management processes. Staff members now have access to an updated roster system that allows them to view and maintain their schedules efficiently. Any variations in hours worked are captured accurately, ensuring greater transparency and accuracy in payroll and HR processes.

The automated solution also streamlined the Joiners, Movers, and Leavers process, reducing manual interventions and minimising errors. Overall, Ryman Healthcare now benefits from improved operational efficiency and a more seamless, paperless work environment that aligns with its long-term goals of leveraging technology to enhance both staff and resident experiences.

Ryman Healthcare’s partnership with Adaptiv has allowed the organisation to optimise its user management and HR processes. Through the implementation of an automated BizTalk solution, Ryman has improved data integrity, operational efficiency, and employee satisfaction. This case study highlights how Adaptiv’s technology solutions can help organisations like Ryman Healthcare enhance internal processes, allowing them to focus on delivering high-quality care to their residents.

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  • Christian Kelbrick Director Sales – Integrations Tel (+64) 27 800 6806

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