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IAG accelerates development and improves agility with Adaptiv’s BizTalk platform upgrades

Client Overview

Insurance Australia Group Limited (IAG) is the largest general insurance company in Australia and New Zealand, underwriting over $13 billion in premiums annually through leading brands. As a market leader, IAG continuously seeks ways to enhance its operations, ensuring that its platform infrastructure supports rapid service delivery and improved business agility.

The Challenge

IAG’s integration platform was ageing, limiting its ability to maintain business agility and slowing down time-to-market for new services. The BizTalk platform, a key component of its infrastructure, required upgrades to the latest supported versions to ensure continued compatibility with business-critical applications. IAG also needed a solution that could seamlessly upgrade and integrate its existing systems without disrupting services, ensuring a smooth transition with minimal operational downtime.

The Solution

Adaptiv conducted a thorough assessment of IAG’s existing BizTalk platform and integrations, identifying areas that required upgrading. Adaptiv then designed, built, and deployed a new platform that included the necessary rebuilds of specific integrations where needed.

The solution involved migrating all key business integrations to the new BizTalk platform, ensuring compatibility and improved performance. The platform upgrades were thoroughly tested before deployment to ensure stability and minimise any potential service disruptions. This enabled IAG to enhance its integration capabilities without affecting its day-to-day operations.

Business Outcomes

As a result of Adaptiv’s platform upgrades, IAG experienced a significant acceleration in development and delivery speed across its software development lifecycle. The upgraded BizTalk platform improved agility, allowing IAG to respond more quickly to market demands and roll out new services faster. By modernising its integration platform, IAG achieved faster time-to-market for new offerings and a more agile infrastructure to support its business growth.

IAG’s partnership with Adaptiv resulted in a successful modernisation of its BizTalk platform, enabling faster development and greater business agility. By upgrading and migrating its key integrations, IAG has positioned itself to continue delivering exceptional service to its customers while enhancing its ability to adapt to market changes quickly. This case study highlights Adaptiv’s expertise in upgrading critical infrastructure while ensuring minimal disruption to business operations.

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  • Christian Kelbrick Director Sales – Integrations Tel (+64) 27 800 6806

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