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Choosing the Right Integration and Data Partner: Generalist or Specialist?

  • General
“Why should I choose Adaptiv, a specialist in data analytics and application integration, over a broader systems implementation provider, or a global Independent Software Vendor (ISV)?”

It’s a great question that I was recently asked, and one that we get quite a lot.

There’s no shortage of options when it comes to data and integration partners. Between global consultancies, local specialists, and one-size-fits-all vendors, it’s easy to feel paralysed by indecision. While most providers promise big things, the wrong fit can slow you down by a few months, tie you to rigid systems, or leave you working with a partner that doesn’t scale with your business.

That’s why many of our customers come to us, not because we do everything, but because we specialise. As a strong and growing team of 75+ professionals, we’ve been helping organisations across Australia and New Zealand overcome complex integration, data, and AI challenges for over 15 years. Whether it’s replacing legacy systems or implementing new core platforms such as ERP, Finance, Asset, or HR systems, we know that success depends on untangling complexity across multi-vendor environments to deliver clarity, agility, and measurable business outcomes. Many enterprises face fragmented systems, poor data quality, limited governance, and underutilised analytics. By partnering with best-of-breed technology partners Microsoft, MuleSoft, Solace, Databricks, Boomi, and Simpro, we help overcome these challenges and instead empower enterprises with agile, data-driven decision-making capabilities.

Adaptiv partner with clients to:

  • Design and deliver modern integration architectures
  • Build robust data infrastructures
  • Establish governance frameworks
  • Enable organisations with self-service BI, advanced analytics, and AI-driven insights.

“I think Adaptiv comes with a unique proposition, and that’s its focus on integration and data. They’re not trying to be everything to everyone. Compared to some of the other partners out there, Adaptiv’s capabilities and skill sets are outstanding.” – Glenn Penfold, Associate Director, Digital Platforms & Architecture, Waikato University

Your Digital Transformation Challenges, Solved by Specialists

Organisations across all industries are digitally transforming to become more competitive, and we hear the same recurring challenges in more than 800 projects we’ve addressed:

  • systems that don’t talk to each other
  • data trapped in legacy platforms
  • costly workarounds that don’t scale
  • teams stretched thin trying to manage integration projects

Additionally, without documentation and standards, integrations and data teams become a bottleneck for change and growth in an organisation. This lack of documentation can lead to protracted downtime events and low business satisfaction. What these recurring cases have in common is a need for better outcomes: streamlined operations, smarter decision-making, and long-term value. Better business outcomes are possible because our specialist team works across all industries and best-of-breed technologies. We understand how different systems behave and how to align them without unnecessary complexity.

Adaptiv design, build, and support integration, data, and AI solutions with an adherence to standards and practices that include high-quality documentation. High-quality documentation is an important deliverable for any new integration or data solution to provide reference materials for support staff, keep the platform running, and fix it fast in the event of an outage.

More than a Vendor: Your Trusted Partner 

Our goal is to build relationships based on trust and shared success, engaging early to understand your long-term vision. Meeting your needs means we stay flexible and agile; we adjust scope, scale teams up or down, and respond to changing priorities—always with your best interests in mind.

Adaptiv consultants embed alongside your teams as strategic partners invested in your success. We support long-term programmes, offering mentoring, training, and hands-on collaboration from the outset. Your teams gain the knowledge and confidence to manage, support, and evolve the solutions we build together. This means you receive a service that also builds lasting internal capability, laying foundations for future growth and sustainability.

“Adaptiv has been a key partner in transforming how we leverage our existing integration platform…making Adaptiv an invaluable partner in driving both efficiency and future growth.” – Lars Becker, Head of Enterprise Solutions, Bolton Clarke

Adaptiv’s Flexible, Transparent Delivery Model

Our engagements are typically delivered via time and materials-based statements of work, focused on driving real business outcomes without locking you into rigid contracts that often include unnecessary scope or costs. Each project is accurately scoped to achieve objectives efficiently. The focus remains on delivering business outcomes, not massive teams filling up seats. We’re happy to tailor our delivery to your needs, whether that’s fixed-price, milestone-based, etc.

A Foundation for Change: Start with an Assessment

Many clients come to us with a tangled web of integrations built by different vendors or internal teams which leads to unnecessary complexity, higher maintenance costs, and reduced system reliability. To simplify, stabilise, and reduce technical debt, we often begin with an Integration and Data Portfolio Assessment—a focused 2-4-week engagement involving key stakeholders from across your business. We work with you to understand your current state, identify pain points, and align on future goals.

Through workshops, document reviews, and technical deep dives, our senior consultants recommend the most suitable technologies and solutions tailored to your specific needs. We then recommend a roadmap based on your requirements to support your strategic goals. This lean, practical assessment offers actionable insights along with scalable, cost-effective, and future-ready solutions that are clearly documented, so your current team and future staff can manage them with confidence.

Final Thoughts

So, why choose Adaptiv (a specialist in integration and data) over broader systems implementation providers or global ISVs?

We don’t see this as an either or, we see in most cases we work better together with the customer and generalist vendors. Choosing the right integration and data analytics partner comes down to finding a team of experts who understand your goals, your ways of working, and stay invested in your success over time.

Adaptiv take the time to understand your team and what support you actually need. We partner with your internal teams to deliver results together. We stay flexible, pay attention to the details, and build solutions that keep delivering value well into the future.

And what about the prospect who recently asked me “Why Adaptiv?” They’ve engaged us to help guide their integration and data future, and we’re now delivering an assessment to understand the “as is” and deliver the “to be”.

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